New
WhatsApp and Telegram channels
Your agent now answers where your customers already are. Connect a WhatsApp Business number or a Telegram bot and the same agent picks up the conversation.
What shipped
- One agent, every channel — same prompt, same knowledge, same tools.
- Conversations from every channel land in the shared inbox.
- Customers get an answer in their own language, whichever channel they wrote from.
More updates
Options as cards, not paragraphs
When the agent has a handful of things to show — rooms, products, plans, appointments — it now lays them out as cards with an image, a title and a button, and the visitor's tap flows straight back into the conversation.
The agent plays your videos
Add YouTube or Vimeo videos to an agent's Media tab and it plays the right one inline when a visitor asks for a tour, an intro or a demo — in our own player, not the native embed.
Website import works behind bot challenges
Some sites greet crawlers with a challenge page instead of content. Import now reads those through our own Chromium, so building an agent from a protected site no longer fails at the first step.